Sometimes, you might want to ditch your Skiza tune and go back to the default ringtone. But what if you’ve forgotten the Skiza code for the song you’re currently subscribed to? No worries! Here are two ways to remove your Skiza tune without needing the code:
Method 1: Using the USSD Menu
- *Dial 811# on your Safaricom phone. This opens the Skiza USSD menu.
- Navigate through the options. You might see prompts like “My Skiza” or “Manage Skiza Tune.” Select the option that allows you to manage your active Skiza tunes.
- Find the “Manage My Tune” option. This wording might vary slightly, but it will essentially lead you to a list of your active Skiza subscriptions.
- Choose “Delete Tune.” Once you see a list of your Skiza tunes, navigate to the option for deleting them.
- Select the tune you want to remove. Since you don’t have the code, you’ll likely choose the tune based on its title or position in the list.
- Confirm deletion. The USSD menu will prompt you to confirm your choice to remove the Skiza tune. Follow the on-screen instructions to confirm.
Method 2: Contacting Safaricom Customer Care
If navigating the USSD menu feels overwhelming, you can always reach out to Safaricom customer care for assistance. Here are your options:
- Call 100: This is the Safaricom customer care hotline. Explain your situation and request them to remove your Skiza tune. Have your phone number ready, as they might need to verify your identity.
- Twitter: Safaricom has an active Twitter account (@Safaricom_Care). Send them a direct message explaining you want to remove your Skiza tune but don’t have the code.
Important Notes:
- Whichever method you choose, removing your Skiza tune won’t result in any refunds for past subscription fees.
- You’ll receive a confirmation message from Safaricom once your Skiza tune has been successfully removed.
By following these steps, you can easily remove your Skiza tune without needing the specific code. Now you can choose a new ringtone or simply go back to the default sound.
Check also: How to Unsubscribe From All Skiza Tunes
