Facing a power disconnection due to unpaid bills? Don’t worry, reconnection is possible! This guide will explain how to settle your KPLC reconnection fee and get your electricity back up and running.
Understanding KPLC Reconnection Fees
KPLC charges varying reconnection fees depending on the severity of the disconnection:
- Meter Disconnection: This is the most common scenario and incurs the lowest fee of Ksh 580.
- Disconnection at the Pole: If the disconnection happens at the electricity pole itself, the fee rises to Ksh 3,828.
- Disconnection at the Service Line: In rare cases, the connection might be severed at the service line, leading to the highest fee of Ksh 13,000.
Paying Your KPLC Reconnection Fee
Here are several convenient methods for settling your KPLC reconnection fee:
- Mobile Money: M-PESA and other mobile money platforms allow payments to KPLC Pay Bill Number 888888. Use your KPLC account number as the account reference.
- KPLC Self-Service Portal: After logging in with your account details (refer to our previous article for details on accessing the portal), navigate the payment section and choose the reconnection fee option. You can then pay using various online payment methods.
- KPLC Customer Service Centers: Visit your nearest KPLC customer service center with your account number and make the payment in person.
- Bank Deposit/Transfer: While less common, you can deposit or transfer the fee directly to a KPLC bank account. Contact KPLC customer service for the specific account details.
Important Reminders
- Clear Outstanding Bills: Remember, the reconnection fee is separate from your outstanding electricity bill. You’ll need to settle both for reconnection.
- Proof of Payment: Keep a receipt or reference number for your payment for future reference.
- Reconnection Timeframe: Once the payment is verified, reconnection typically occurs within 24 hours during weekdays and might take longer on weekends or holidays.
Additional Tips
- Contact KPLC customer service beforehand to confirm the exact reconnection fee applicable to your situation.
- Consider setting up automatic bill payments to avoid future disconnections.
- Explore KPLC’s hardship programs if facing financial difficulties to discuss potential solutions.
By following these steps and remaining informed, you can efficiently pay your KPLC reconnection fee and restore your power supply. Remember, timely payments ensure uninterrupted electricity and avoid the hassle of disconnections and reconnection fees.
Check also: How to Check KPLC Bill Online Portal
