A “connection failed” message on your KPLC token keypad can be frustrating, especially when you need to top up your electricity. Luckily, there are several steps you can take to fix the problem yourself before contacting Kenya Power.
Checking the Basics
- Power Source: Ensure your meter is plugged into a functioning wall socket on the same electrical line as your meter. You can even try using a neighbor’s socket if you share a line.
- Battery Power: If your meter isn’t plugged in, verify that the batteries are fresh and properly inserted. Consider using heavy-duty or rechargeable batteries for extended use.
Technical Solutions
- KPLC Code: Kenya Power recommends a specific code to potentially resolve connection issues. Try entering 59698686 followed by your meter number and pressing OK. If successful, you’ll receive an “accepted” message and can proceed with topping up.
Alternative Methods
- KPLC App: Consider using the KPLC app (if available in your region) to top up your meter. This method requires an internet connection but can be a convenient option.
If the problem persists:
- Contact Kenya Power: If none of the above solutions work, reach out to Kenya Power for further assistance. Their customer service representatives can diagnose the problem and provide additional troubleshooting steps.
Additional Tips:
- Keep your meter number readily available for troubleshooting purposes.
- Explore online resources like the KPLC website or [YouTube] for troubleshooting videos in case you need a visual guide.
By following these steps, you should be able to resolve your KPLC token connection issue and get your power back on quickly.
Check also: Best Time to Buy KPLC Tokens in Kenya
