Kenya Power and Lighting Company (KPLC) understands the importance of providing convenient and accessible customer care options. In today’s digital age, customers expect to be able to manage their accounts and resolve issues without having to visit a physical branch. To meet this need, KPLC offers a variety of online customer care options.
Benefits of Online Customer Care
There are several advantages to using KPLC’s online customer care platform:
- Convenience: Access customer care services 24/7 from the comfort of your home or office.
- Efficiency: Resolve issues quickly and easily without waiting times associated with phone calls or branch visits.
- Transparency: Track the progress of your inquiries and requests online.
- Security: Manage your account information in a secure online environment.
KPLC’s Online Customer Care Options
KPLC offers a variety of online channels for you to connect with customer care:
- USSD Menu: Dial *977# to access a user-friendly menu for various services like meter reading submissions, bill payments, and fault reporting.
- Website: The KPLC website https://kplc.co.ke/content/item/64 provides a comprehensive customer care section. Here you can find information on billing, tariffs, connections, and frequently asked questions (FAQs). The website also allows you to submit meter readings, report faults, and track the progress of your requests.
- Email: For more detailed inquiries, you can send an email to [email protected].
Getting Started with Online Customer Care
To get started with KPLC’s online customer care options, you may need to register on their website. This will allow you to create a secure online account and access a wider range of services.
Using KPLC’s online customer care is a convenient and efficient way to manage your account and resolve any issues you may encounter. By utilizing these online options, you can save time and experience a more streamlined customer service experience.
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