Misplacing a card can be stressful, especially when it comes to accessing essential benefits like food assistance. If your child’s Ohio P-EBT card is lost, stolen, or damaged, don’t worry! Here’s a guide to get a replacement quickly:
How to Request a Replacement:
- Contact Conduent: Conduent is the vendor responsible for P-EBT cards in Ohio. Reach them by phone at 1-866-386-3071. This is the same number used for Ohio Direction EBT card replacements.
What to Expect During the Call:
- Be Prepared: Have your child’s name and date of birth readily available.
- Verification: The representative will ask questions to verify your identity and the card needing replacement.
- Deactivation: Once confirmed, Conduent will deactivate the lost or stolen card to prevent unauthorized use.
- New Card Issuance: A new P-EBT card will be mailed to the address on file.
Delivery Time:
- Allow 7-10 business days for the replacement card to arrive by mail.
Important Notes:
- Lost vs. Found: If you find your lost P-EBT card after requesting a replacement, you cannot use the old card because it’s already deactivated.
- PIN Security: During the initial call, you won’t be able to retrieve your old PIN. You’ll need to create a new PIN when you activate the replacement card.
Check also: How to Activate P-EBT Card Ohio
Additional Resources:
- Ohio P-EBT Website: The Ohio Department of Job and Family Services (ODJFS) website provides updates and resources on the P-EBT program: https://jfs.ohio.gov/
- ODJFS Customer Service: If you have further questions or require assistance with your P-EBT benefits, contact ODJFS at 1-866-244-0071.
By following these steps, you should receive your replacement P-EBT card within a week, ensuring continued access to important food assistance for your child.
