We’ve all been there – staring at our phone, mind blank, unable to remember the crucial M-Pesa PIN. Don’t panic! Here’s a guide on how to reset your M-Pesa PIN quickly and securely:
Resetting Your M-Pesa PIN Through USSD
This is the most convenient method as it can be done directly from your phone:
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*Dial 334#: Open your phone’s dialer and enter the USSD code *334#. Press send.
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Select “My Account”: From the displayed menu, navigate to the “My Account” option.
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Choose “M-PESA PIN Manager”: Within “My Account,” select the option for “M-PESA PIN Manager.”
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Select “Reset PIN”: You’ll be presented with various choices. Choose the option to “Reset PIN.”
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Enter Your ID Number: The system will prompt you to enter your National Identification (ID) number. Input your correct ID number carefully.
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Receive a Temporary PIN: Once you submit your ID number, you’ll receive a temporary PIN via SMS.
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Create a New PIN: Using the temporary PIN, you can now create a new, memorable PIN for your M-Pesa account. Remember, it should be confidential and unique.
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Confirm Your New PIN: Re-enter your newly chosen PIN for confirmation.
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Confirmation Message: Upon successful PIN reset, you’ll receive a confirmation message from Safaricom.
Important Reminders:
- Ensure you have a Safaricom line registered with M-Pesa to use the USSD method.
- The temporary PIN is valid for 24 hours only. Use it to create your new PIN within that timeframe.
- Don’t share your temporary PIN or your new M-Pesa PIN with anyone, for security reasons.
Alternative Methods (if USSD is unavailable)
- Safaricom Customer Care: If you’re facing issues with the USSD method, you can contact Safaricom customer care by dialing 234 or +2547000234 from another line. A customer service representative can assist you with the reset process.
- Safaricom Shop Visit: Visit your nearest Safaricom authorized outlet with your ID. A representative can help you reset your M-Pesa PIN after verifying your identity.
By following these steps and remembering the safety precautions, you can regain access to your M-Pesa account and start transacting securely with your new PIN.
